Global Service Centres
Local service and support
Central Eastern Balkans Service Centre and Middle East
This is our newest service centre for the support of ITM customers based in Romania, and for the countries in the Central Eastern Balkans area and Middle East. The highly qualified software and mechanical engineers working at ITM Romania are specifically trained in ITM platforms such as Solaris, Capricorn, and Delphi. With these service centres, ITM provides the highest level of service, maintenance, and after-sales support to the region.
By opening a service centre in Romania, ITM can provide its customers with the opportunity for local support in the Romanian language. During working hours, customers can contact ITM Romania to request help with troubleshooting, training, maintenance, or spare parts.
Service and support in Romania
In short, ITM Romania provides the following services to ITM equipment and technology in the region:
• After-sales support (commissioning, installation)
• Maintenance (planned maintenance, troubleshooting, repair)
• Ordering spares
• Engineering services (consulting, local project management, upgrading, enhancements)
• Onsite training services 
Charles de Gaulle Square no.15B
Office 338, 3rd floor, sector 1
Postal code 011857
Bucharest,
Romania
Managing Director: Sorin Tomus
Phone: +40 733662333
Email: [email protected]
From the earliest ideas to a production line in full flow, our services support every stage of your product’s journey. From product innovation to installation, maintenance & upgrades, as well as spare parts, relocation, training, and more!
Learn more about our services
From the earliest ideas to a production line in full flow, our services support every stage of your product’s journey.
Our approach to Next Generation product innovation is based on Crossover Innovation. We combine sourcing knowledge, materials and technologies from one sector and integrate these into a product for a different industry.
We maximize up-time by ensuring that you have quick and efficient access to new parts across our entire inventory. Spares and replacements can be ordered online, via EDI, by telephone, or by email.
We’re committed to future-proofing our machines and production lines. With regular upgrades, you extend the lifetime of machinery, meet new regulatory standards and improve performance, efficiency, and functionality.
We combine regular on-site inspections with preventive maintenance programs to extend the lifetime of Tembo platforms and improve production performance. Our specialists also provide optimisation support, while our data-driven approach helps you gain insights and implement continuous improvements.
Whether it’s due to expansion, cost reduction, or access to labour, sometimes it’s necessary to relocate production facilities to respond effectively. Our expert field service engineers can dismantle and reassemble production lines, either in-house or elsewhere, to minimise disruption and safeguard productivity.
Your production lines are only as good as the staff who operate them.
Our knowledge, experience, and documentation are available to develop your team’s capabilities. Support can be accessed on the ground or virtually, whenever and wherever.